Terms & Conditions

Welcome to Ridgevilles. By accessing or using our website (ridgevilles.com) and ordering products from us, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these carefully. If you don’t agree with any part of these terms, you must not use our site or place orders.

1. Definitions

• “We,” “us,” “our,” “Ridgevilles” refers to the owner/operator of ridgevilles.com.
• “You,” “your,” “customer” means any person accessing the website or placing orders.
• “Products” refers to the goods available for sale on our website.
• “Order” means a request by you to purchase one or more Products from us under these Terms.

2. Use of Website / Eligibility

• You must be at least 18 years old or of legal age in your jurisdiction to use this website and to place orders.
• You agree not to misuse the website (e.g. uploading viruses, interfering with security).
• We may suspend or terminate access to the site for any user who violates these Terms.

3. Orders & Acceptance

• When you place an order, you are offering to purchase the Products under these Terms.
• All orders are subject to our acceptance. We may refuse or cancel an order for any reason (such as product unavailability, errors in pricing or description, or suspected fraud).
• You will receive an order confirmation by email (“Order Confirmation”) once your order is accepted. That confirmation does not mean the order has shipped; we will send another email when it ships.

4. Pricing & Payment

• All prices shown on the site are in [Currency, e.g. PKR, USD, or INR — adapt to your scheme], unless stated otherwise, and exclude shipping, taxes, duties, or import fees (if applicable).
• You are responsible for paying all applicable taxes and import duties for orders delivered outside of our home country.
• Payment must be made at the time of order using the payment methods we offer.
• We reserve the right to correct any errors or omissions regarding pricing.

5. Shipping & Delivery

• Our Shipping Policy (see separate page) provides details on delivery times, shipping costs, and handling.
• Risk of loss or damage to Products passes to you upon our delivery to the carrier (unless otherwise required by law).
• We are not liable for delays caused by customs, carriers, or other external factors beyond our control.

6. Returns, Refunds & Cancellations

• Our Return & Refund Policy (or “Return Policy”) provides full details.
• In general, you may cancel or return an order within [X] days of receipt, subject to conditions (e.g., product condition, packaging).
• Refunds will be processed to the original payment method, minus any transaction or shipping fees (if applicable).
• We may decline returns or refunds if the product is used, damaged, or does not meet our return conditions.

7. Intellectual Property

• All content on the website (text, images, software, designs) is our property or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, or make derivative works from the content without our prior written permission.

8. Limitation of Liability & Disclaimers

• To the fullest extent allowed by law, Ridgevilles shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or products.
• Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.
• The site and products are provided “as is” and we disclaim all warranties, whether express or implied (to the extent permitted by law).

9. Indemnification

• You agree to indemnify, defend, and hold harmless Ridgevilles, its affiliates, employees, and agents from any claims, liabilities, damages, losses, or costs (including legal fees) arising from your breach of these Terms or your misuse of the site.

10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of [Your country or state, e.g. Pakistan].
• Any disputes arising out of or relating to these Terms or your use of the site shall be settled by [court or arbitration mechanism you choose, e.g. courts of Karachi, or arbitration in Pakistan].
• If any provision of these Terms is deemed invalid or unenforceable, that provision shall be limited or removed, but the rest of the Terms shall remain in full force and effect.

11. Changes to Terms

• We may revise these Terms from time to time. The updated version will have a new “Last Updated” date, and will apply as soon as it is posted.
• Your continued use of the site after changes means you accept the revised Terms.

12. Contact Information

If you have any questions or concerns about these Terms, you may contact us at:

• Email: [your email address]
• Address: [your business address]
• Phone: [contact number]