Shipping Policy (Shipping / Delivery Information)

This Shipping Policy describes how we handle shipping, delivery, and handling of orders you place at Ridgevilles.

1. Shipping Regions

• We ship to locations within [Pakistan / your base country] and to select international destinations (if applicable).
• Some remote or restricted areas may not be serviced. If your address is not serviceable, we will contact you.

2. Shipping Methods & Carriers

• We use [list carriers you use, e.g. local postal service, courier companies like TCS, DHL, FedEx, etc.]
• Shipping methods may include standard, express, overnight (where available).
• Transit times depend on your location and chosen shipping method.

3. Shipping Costs & Free Delivery

• Shipping costs are calculated at checkout based on weight, dimensions, destination, and shipping method.
• We offer free delivery on orders over [threshold amount, e.g. ₹2,000 / PKR equivalent]. (Your site mentions “Free Delivery on orders over 2k.”) ridgevilles.com
• For orders below that threshold, shipping charges will apply as shown during checkout.

4. Processing Time

• Orders are usually processed and dispatched within 1‑3 business days of order confirmation (excluding weekends or holidays).
• Orders placed after [cut‑off time, e.g. 2:00 PM] may be processed the next business day.

5. Delivery Time Estimates

• Please note that these are estimates and not guaranteed; delays may occur due to customs clearance, carrier issues, weather, or force majeure.

6. Order Tracking

• Once your order is dispatched, we will send you a shipping confirmation email containing a tracking number and link (if available).
• You can track the order via the carrier’s website or our site (if integrated).

7. Risk & Title

• Title to and risk of loss for the Products passes to you once we deliver them to the shipping carrier (unless local law dictates otherwise).
• Once the shipment is with the carrier, any damage or loss is the carrier’s responsibility. But you should still notify us immediately so we can assist.

8. Customs, Duties & Import Charges (International Orders)

• For international deliveries, the recipient is responsible for paying any import duties, taxes, customs fees, or brokerage fees.
• Please be aware of potential delays or additional costs at customs.

9. Incorrect / Undeliverable Addresses

• Ensure the shipping address is complete and accurate. We are not responsible for delays or non-delivery due to wrong or incomplete addresses.
• If a shipment is returned to us because of incorrect address or refusal by customer, we may charge you a re-shipping fee or refund less the cost we incurred.

10. Lost, Damaged or Missing Orders

• If your order doesn’t arrive within the estimated delivery time, please contact us at [your email/contact].
• We will investigate with the carrier.
• If the package is confirmed lost or is delivered damaged, we may offer a replacement or refund (subject to conditions).

11. Changes to Shipping Policy

• We reserve the right to update or revise this Shipping Policy at any time. Changes will take effect when posted.

12. Contact for Shipping Queries

• Email: [your email]
• Phone: [phone number]
• Address: [business address]